A computer screen with gmail on it.

As of February 1, 2024, email sending best practices are now requirements.

Remember a few years ago how SSL (https://) used to be recommended for your website, then Google decided it was a requirement? Yeah, it’s like that, but for email.

If you send email to Gmail/Google Workspace users (let’s be honest – that’s everyone), then you need to meet the following requirements:

  1. Only send email newsletters from your branded domain (don’t send newsletters from [email protected]: send from [email protected]). You should definitely be doing this anyway.
  2. Prevent email impersonation by setting up SPF or DKIM email authentication for your domain. These are DNS records added to yourbusiness.com, which we’ve already taken care of if you’re a client on a Managed Hosting Plan. Read the guidelines at the links below to learn more about these records.
  3. Maintain a low spam report rate of under 0.1% (that’s fewer than 1 spam report per 1,000 emails), and never exceed more than 0.3% (3 spam reports per 1,000 emails). So also what you were (hopefully) already doing.

If you’re on a cyclone press Managed Hosting Plan and/or we originally set up your email account, we’ve already taken care of adding these records for you.

Here are a few handy links to announcements from several of the big companies (plus MailPoet, which is the email marketing software we offer to our clients for free).

Announcement Links:

Need Help?

If you have specific questions about this (or anything else website-related) please reach out and we’re happy to answer your questions.

how to set up the best free invoicing software - Wave Apps
bookkeeping-wave blog post

If you’re starting a business (or even just doing a few projects on the side), you must use a billing/invoicing/accounting system to track income and expenses. A spreadsheet isn’t terrible, but come tax time you’ll need reports. Creatives: do NOT try to use design software to make fancy invoices. There’s no way to track these, and you’ll end up with a nightmare.

  • In the early days of cyclone press I used an invoicing software (without real accounting features).
  • Then I used Xero for a bit, which is an up-and-coming cloud option.
  • After switching to a new accountant (with special software pricing) I broke down and switched to Quickbooks Online, something I swore I’d never do. While there were a few nice things, it was overall as terrible as expected, particularly in the recurring invoice department (practically nonexistent).
  • 2 years ago I switched to Wave and have no regrets whatsoever.

Wave is now the billing software I recommend to all my clients, and the best part is that it’s totally free. I want to quickly outline why I like it, then give you a walkthrough of how to set up a new Wave account.

Wave Accounting Pros

  • Wave is clean, simple, and incredibly user-friendly. It does what it needs to do, beautifully.
  • Recurring invoices are a dream. Easy to set up, and more importantly, easy for clients to pay. They can choose to save credit card info for automatic payment.
  • Online payment setup is practically instant.
  • Reconciliation is unbelievably easy.
  • It’s easy to add and switch between multiple businesses.
  • Zapier integration.
  • If you need payroll, you can add it (although that service isn’t free).
  • It’s easy to add users (bookkeepers, tax preparers etc.)

Wave Accounting Cons

  • My biggest complaint is that there’s no way to add credits to a client accounts. I use renamed invoices with positive amounts instead, but it’s an annoying workaround.
  • Products are not searchable.
  • I’d like to see more Zapier options.
  • No time tracking. I don’t actually see this as a con: I’ve never used this as part of an invoicing system and I think it should be separate anyway, but just FYI. I use Timecamp for the bulk of my time tracking.
  • Ads. HR Block bought Wave in 2019 so they’re obviously going to give themselves ad space, and because the product is free they’re trying to make money somewhere. You might click on a tab to discover it’s a partnership with another B2B product. As long as they maintain Wave this doesn’t bother me.
  • No downloadable app (I despise in-browser apps). There are ways to run cloud apps as a standalone app on your desktop (on Mac) which is what I do.
  • No way to digitally accept estimates.
  • Because it’s free, updates are infrequent.

I feel like I should clarify the fact that all of my cons are just nice-to-have features, not actual needs. The top two are really the only things I’d like to see updates for, but I can’t be truly picky because again, Wave is totally free.

getting started with Wave Apps accounting software

Here's a quick how-to process to get your small business up and running with Wave. At the end of this tutorial, you'll be able to send invoices and receive online payment.

I'm no accountant, so none of this is legal/tax advice, but I do work with soloproneurs and startups to establish processes and set up software. If you need help getting set up with a business email address, branding or a website, get in touch.

how to set up the best free invoicing software - Wave Apps

Time Needed: 45 minutes


You'll need:

- business email address
- business bank account information
- bookkeeper/accountant name and email (optional)
- business logo, ideally transparent PNG
- business brand color code ("#000000")
- your sales tax rate (if you sell products)

Required tools:

- computer
- secure Internet connection

How to set up a Wave Apps account

Step 1 : Sign up for a Wave account

Click the link above to open the Wave registration page in a new tab and follow along. You’ll want to sign up with your work email and a strong password (or log in with Google).

Step 2 : Create a business account

Follow the prompts to add the information for your business. Available business types are listed below.

Step 3 : Invite your accountant or bookkeeper

Chances are you’ll need to add another user to your account. You’ll find the option to invite users under ‘Settings’ in the sidebar, then ‘Users.’ There are currently 5 types of access level. Choose the appropriate level, then add your new user’s information. They’ll receive an invitation to join your account via email.


Step 4 : Customize the branding for your business

Under Settings, go to ‘Invoice Customization’. There are 3 invoice templates, an option to upload your logo and choose an accent color. While this doesn’t sound like much, the “Contemporary” template is well-designed so you don’t need to do much. Use a medium resolution PNG (with a transparent background) for your logo.

Now scroll down to customize your invoice terms, payment settings, and adjust units to your business. Make sure to ‘Save all changes.’

Step 5 : Adjust online payment options

Wave has their own payment processing system that makes it incredibly easy to accept online payments. Toggle these on and off as needed.

Step 6: Add sales tax (if you sell products)

Under Settings > Accounting, click ‘Sales Taxes’ add your sales tax rate, if needed.

Step 7: Add business bank account to receive payouts

Under Settings > Banking, click ‘Payouts’ and follow the prompts to add the bank account that online payments will deposit into.

Step 8: Add your business bank account for tracking expenses

Once your account is set up, look for the ‘Banking’ tab on the sidebar, then click ‘Connected Accounts’ to add your business bank account. Start typing to search for your bank, then select it and log in with your online banking credentials.

Important note: always separate your personal and business expenses. Go set up a business bank account and use it for all business purchases and payments. Do not use your personal bank account for anything business related. This is rule number 1.

Step 9: Add standard products and/or services (optional)

If you charge an hourly rate or have a flagship product, you’ll want to add those under Sales > Products & Services. Make sure you’re choosing the correct income account when you set these up. When you select ‘Sell this,” it will give you the default option to add it to the ‘Sales’ income account.

To better track different income streams you’ll probably want to add additional accounts, which you can do under Accounting > Chart of Accounts. For example: the bulk of what we do at cyclone press is web design, development & hosting, but we also sell business cards and other printed products, which I track under a separate income account.

Step 10: Send your first invoice (or estimate)

At this point you’re ready to go. You can create an estimate, then convert it to an invoice when accepted. Or send out that invoice for the project that was the impetus to get an accounting system set up in the first place.

If you created a product, you can click to add it to the estimate or invoice, meaning the 5 minutes of up-front work to set it up is going to save you a ton of time in the long run.

Choose to include a message when you email it, and pick how often you want the client to receive reminders to pay.

There’s a lot more I could cover on the day-to-day use of Wave, but because it’s so user-friendly, it’s going to be fairly straightforward to figure out.

Do you have specific questions?

Drop them in the comments and I might do a follow-up post. There’s also a chat bot inside Wave you can use to find links to help articles in the Wave Help Center.


Did your email open rates increase recently? That’s not as good as you think it is…

Apple’s newest iPhone operating system is out now (iOS 15), and it comes with big privacy changes. One of the new features is “Mail Privacy Protection.” The first time you open your email after the update, you’ll see this notification:

I mean, who doesn’t want to protect their information?

Let’s assume everyone will choose ‘Protect Mail activity.’

Like most soloproneurs and small businesses, you probably send email newsletters. And after sending, you probably view the reports to see how many people have opened or clicked on links, right? This works by loading hidden data when the email is opened. Now, on iOS 15, Apple is going to preload that data when the email is receivedThis means that your open rates are probably going to increase, but it won’t necessarily be because more people are opening your emails.

This impact will come only from email opened on Apple Mail and iPhones/iPads (which might be up to half the market). It’s not the only privacy update coming either: iOS 15 also enables hidden IP addresses and a ‘Hide My Email’ feature. We’ll only see more of this as our tech services (hopefully) become more privacy focused. This is great for all of us as consumers, but from a marketing standpoint, it will be important to move away from open-rate data to other metrics, like clickthrough rates.

For 6 ways to adapt your email marketing to these changes, see this excellent article from MailPoet.

Side note: Mailpoet is email marketing software that integrates with your WordPress website. You can send email newsletters and welcome emails from the backend of your website, which is quite handy. We use it with many of our clients (it’s included for free with our hosting).

Do you need help with your existing email marketing? Maybe you’re a soloproneur just getting started, and you have yet to start building an email list at all. We’d love to break down this process for you – schedule a discovery call to learn more.

Schedule Discovery Call
what is wordpress .com vs. .org self-hosted

WordPress is a Content Management System (CMS); software that enables entrepreneurs to design and manage a website without learning how to code.

It’s open source, meaning it’s free and available for anyone to use. It also powers ~42% of the Internet; everything from personal blog and podcast websites, to photographer and artist photo galleries, to small business service, product and startup landing pages. You can build almost anything with WordPress, with an important caveat…

there are actually 2 types of WordPress

WordPress is really just a piece of software, but there are 2 ways to use it, with big implications. The naming structure is… a bit confusing.



WordPress.com is a SaaS (Software As A Service) – a cloud hosting system that is similar to Squarespace. You sign up for a cloud account that includes the domain name and web hosting all in one. However, like Squarespace, options are limited and everything requires a cost/plan upgrade. Maybe you start with a more basic plan and decide you want scheduling. That’s going to be +$X per month. You’re locked into their system and pricing tiers, just like any other website builder platform.



WordPress.org is the hub for all the help articles, forums, and the plugin directory. This is where you go to download the WordPress software to install on your own web server. You’ll need to purchase separately the domain name (yourbusiness.com) and a website hosting plan (where you’ll upload the WordPress software). You can then set everything up yourself, exactly the way you want it. This is known as self-hosted WordPress, and this option is limitless.

download WordPress button
All that stands between you and a powerful package of website software is this big blue button.

With self-hosted WordPress, you own and control everything.

If you happen to discover that yes, GoDaddy is as terrible as this blog post says, you can package up your website files and database and easily migrate to another web host.

When you run WordPress on your own hosting, you can install any theme, any plugin, send email newsletters, offer free downloads, add an online store, add custom functionality–anything you can dream up, with no additional hosting fees or pricing package upgrades from the platform itself. Many of these themes and plugins are free.

wait, what’s a WordPress theme?

WordPress is the platform.

The theme is the overall framework that styles it.

If WordPress is the coat hanger, the theme is the button-down shirt that provides the overall shape.

If you plan to launch an e-commerce store, you might choose a product-focused theme. If you’re creating a personal art portfolio, you might want a theme with built-in portfolio gallery features. There are many highly stylized themes that offer special functionality. A real estate theme might have a built in listings post type, for example.

At cyclone press, we use a couple of lightweight, all-purpose themes that will work for any business, then style them and add the exact features and look you need. After years of designing websites, I believe this is almost always the better option. Individual theme developers all tend to style their theme options differently, and may not include much customizability. When they offer more customizability, it makes the theme “heavier,” meaning it won’t load as quickly. There’s also the potential for hacks if you select a theme that was badly built or isn’t updated regularly.

I’ve used my experience to put together what I believe is the best possible combination for small business websites: a great theme base + a highly customizable page builder. This combo will work for anything you can throw at it, whether you’re a startup, a growing business, or an artist. You’re looking at that package right now.

A few free WordPress theme options.

How to install a WordPress theme:

  1. Inside your WordPress dashboard, go to Appearance > Themes > Add New
  2. Search for the theme you’d like to use (or click ‘Upload New’, if you’ve downloaded a zipped file to install)
  3. Click ‘Install’ (or upload)
  4. Click ‘Activate’
  5. Click ‘Customize’ and upload your logo, adjust the colors, fonts, etc.

Congratulations! Your site now has an entirely different look and feel! Not a fan? Repeat the process to try another. You can access theme options from the Appearance > Themes tab, and the bulk of the customizations are done via Appearance > Customize.

what’s a WordPress plugin?

Let’s go back to our coat hanger/shirt example. Would you like that button-down shirt to have pockets? With snaps? Or perhaps some Star Wars themed cufflinks? Those extra special features are plugins.

Plugins are nicely packaged snippets of code that add extra functionality to your website. Let’s say you’ve realized how important it is to build a mailing list, so you want to add a signup form to your footer. You decide you’re going to use MailPoet, which runs inside your WordPress site. This is the plugin we recommend and use for email newsletters, and it’s free for up to 1000 subscribers (and we offer MailPoet Premium for free through with our WordPress website hosting). Here’s how you’d set it up:

Some of the available options seen when searching ‘Mailpoet.’

How to install a WordPress plugin:

  1. Inside your WordPress dashboard, go to Plugins > Add New
  2. Search for MailPoet
  3. When the search results populate, find the correct plugin and click ‘Install’
  4. Click ‘Activate’
  5. Tweak the Mailpoet Settings to your satisfaction

Congratulations! Your website now has email newsletter capabilities! Plugins usually add a tab to your sidebar, so you now have a MailPoet tab with newsletters, lists, forms and settings ready to customize. It really is that simple.

Another WordPress Plugin Example:
Let’s say you want to share recipes on your website. You could search for and choose a recipe plugin, then follow the same process above, and you’ll now have a tab in your sidebar for recipes. Depending on the specific plugin options, it might add special fields for ingredients, instructions with prep time and more.

There are many fantastic plugins we recommend that are paid, but even paid options often have a freemium (reduced features) version you can try first to see if it’s worth the (small) investment. For our recipe plugin example, the base plugin might be free, but the premium version might include the ability to scale servings or download printable versions. This allows you to test and confirm it works for you before investing any money. And by small fee, I mean something like $50/year, $99/year, etc. Check out our 5 must-have plugins for every WordPress website.

We love our recommended paid plugins so much that we include ~$1567 worth of plugin licensing for free with our managed WordPress hosting. Meaning that simply by choosing our managed hosting (managed means it includes maintenance), you get access to plugins that would cost you $1567 outright.

If you’d like to see what kind of WordPress plugin options are out there, click here to search the entire WordPress Plugins Directory. You might be there a while, as there are ~58,994 free options to choose from.

BONUS: what’s a WordPress page builder?

A page builder is front end editing software that runs on top of WordPress. It means you can design your site live, in real time using a WYSIWYG editor, instead of having to jump between the front end and back end. WYSIWYG = What You See Is What You Get. Click to drag and drop different modules for text, images, buttons, etc., then adjust the settings in the accompanying control panel. It makes design much more straightforward.

Elementor is a page builder which is incredibly popular for some reason (I do not recommend it). There are quite a few options out there and have various pros and cons, the biggest issue often being how much they can slow down your site. WordPress sites don’t need a page builder, especially with the new Gutenberg block editor (installed by default). Some themes include their own page builders, and overall page builders have become much more common because they’re easier for non-developers to use. We use and recommend BeaverBuilder, which is included on every site we build, including the special package below…

Self-hosted WordPress definitely sounds like the better option… but setup seems too technically complex!

In that respect, you are correct. I don’t know many business owners with the technical know-how (or time) to set up a self-hosted WordPress install. I do know some (especially artists), that like the idea of designing their website themselves, however.

Fortunately we’ve got a solution for you: our custom DIY WordPress package.

It’s self-hosted WordPress that launches more easily than something like a limited Squarespace site, and it’s pre-configured, pre-loaded with a demo site, and ready to customize. You can sign up right now on cyclonepress.com and start designing in minutes. More demos are available and we’ll take care of all the launch pre-checks so you aren’t entirely on your own.

This is the same setup used on my done-for-you WordPress packages, but it’s more affordable for DIY soloproneurs who are just getting started. Hourly design is always an option if you get stuck, so it’s a safer choice than a random SaaS website platform.

I’m really excited to be offering this, and it’s been in the works for a while. Click the button below to get started on your own website. If you’re not the DIY type – never fear; our consulting-driven website design and redesign packages aren’t going anywhere. Schedule a discovery call to find out which option is right for you.

Sign up for DIY WordPress
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Anything else you’d like to know about WordPress? Questions about the DIY package? Drop your comments below!

I’ve wanted to write this post for years. After this most recent escapade, I’ve had enough of GoDaddy’s shenanigans, and I’m going to let you in on what professional web developers know and discuss amongst themselves.

GoDaddy is terrible.

This is an open secret, and yet a decent number of new clients come to me with a domain name and/or web hosting through GoDaddy, and it always amazes me how they continue to somehow attract new clients. I imagine this is like that one model of car that all the mechanics know to run away from, but it’s popular among consumers because they don’t know things could actually be much, much better. That could probably be said for crappy web hosting of any kind, actually, but let’s stay on topic.

Is GoDaddy really that bad?


Ask any web designer/developer with a reasonable amount of experience and you’ll hear something like this:

  1. they upsell everything, constantly
  2. they charge for things you can get for free and add hidden costs
  3. they prey on client’s ignorance about technical issues
  4. they lock you into multiyear registrations so you don’t want to leave (sunk cost fallacy)
  5. support is terrible – you’ll get a different answer from every person you talk to

Also, they don’t play nice with Cloudflare and things just break randomly… (???) To be fair, things break randomly on most websites, but for some reason, they break more often on GoDaddy hosting. 🤔

This list is just off the top of my head, mostly because every one of these elements are present in the story I’m about to tell you.

In 2020, I began working with a client who had an existing WordPress website at GoDaddy.

After my initial cleanup, we would make occasional changes and updates as needed. We have the site on a maintenance plan to make sure it’s being backed up, plugins updated and it’s being monitored for security issues. Obviously I don’t like that it’s on GoDaddy hosting, but if a new client has already paid for a year of something I totally understand. We make it work and then migrate when the plan ends. Usually.

One of the first things I did on this site was to route the domain name through Cloudflare, which I do for every client. It provides greater speed, security, and most importantly, free SSL. SSL is what adds the “s” to “https” in your URL (along with the padlock icon). After Google’s changes in 2018, this went from nice-to-have, to need-to-have. Your browser will give visitors a security warning if you don’t have this, so it matters. The original site did not have SSL at all.

You can get free SSL from a lot of web hosts (probably most of them). Not GoDaddy. Here’s a screenshot from a client’s account page:

Wow, so generous.

It took some finagling – SSL is notoriously difficult to set up – but we got it done. That was sometime last fall.

This spring, the site broke out of nowhere. I can’t remember specifics at this point, but I think a lot of the images disappeared/ended up broken. Images and SSL are always tricky, but the site had been fine for months. However, my developer and I have both noticed that GoDaddy doesn’t seem to play nice with Cloudflare (I wonder why?) One of the benefits of having a system and maintaining a ton of different sites is that you start to notice patterns. When all variables are consistent except the hosting… it’s probably the hosting.

I fixed the issue somehow (the problem with troubleshooting is it’s hard to remember what ended up being successful). Life went on.

Cut to this past month… site goes down, support is terrible.

The site went down again. Just… down. Error. Unless an update broke the site (these things happen), no one had actually touched it. I contacted support and the first thing they said was to turn off Cloudflare. Of course. Then they said the domain wasn’t connected at all (no settings had been changed). I tried for way too long to get it to work with SSL through Cloudflare, then gave up on Cloudflare and reverted to the default GoDaddy settings just to make sure it was online. Unsurprisingly, support was worthless while trying to figure any of that out. Rote answers, no attempt to troubleshoot (see complaint #5). There were at least 3 different chat sessions.

After speaking with the client, they agreed to go ahead and move to my hosting. I immediately set up a new hosting account and quickly rebuilt the site from scratch. I didn’t want to migrate anything that was potentially corrupted (I did not create the original site). Back online, mission accomplished.

Then I went through the entire GoDaddy account to cancel the remaining hosting and send the client an update on what was actually in their account. This is what I found (shared with client’s permission and no identifying details):

Let’s play a game: which of these things do you actually need?

Let me point out the first thing I notice. This is a subscriptions page, and I took a screenshot of the full table. There are no prices in those columns. If you click on the item title, it still doesn’t show you a price. How am I supposed to figure out how much “Basic Managed WordPress Websites” will renew for? To be fair, navigating any part of their dashboard is a nightmare, but this is deceptive. I want to see, at a glance, how much each of these things cost.

At the top of the list you can see where it says “4 of 5 results.” That’s because the client’s 5th product is free, so it’s not listed here. It’s email forwarding (or an email alias), which is when [email protected] forwards to [email protected]. The client is perfectly happy with this (I mean, do any of us really want another email account?).

Now let’s go through each line item so we can understand my first complaint:

1. GoDaddy upsells everything, constantly

Item 1: Search Engine Optimization – 1 Year
What the heck is this? SEO isn’t just something you slap on to a website. It takes a ton of time, money and often on-page changes to headings, keywords, blogging on relevant topics, etc. No one is touching the website besides us. From the backend, it looked like you could create posts to share on social media or something. But when I searched on GoDaddy’s website, it looked like a tool that made SEO recommendations you could apply. Either way, it’s something my client has never used and probably didn’t even know they were paying for. This title makes it sound like someone is doing something, and could easily be fixed by adding the word ‘tool.’

Item 2: (Blurred)
This is the website domain name/URL, and the only thing on this list my client should actually be paying for. More on that in a second.

Item 3: Basic Managed WordPress Websites
This is the website hosting plan, which was originally for 3 years. Exhibit A of how they try to lock you in for crazy long time periods. I’m not sure I would pay up front for hosting for 3 years, and I’m a website hosting provider.

Item 4: Microsoft 365 Starter Email from GoDaddy
Remember how I mentioned this client uses email forwarding? Item 4 is an actual email account. It says “New Account” because it’s never been set up. My client has been paying for an unused email account. Why is that even in there?

But wait, there’s more!

2. GoDaddy adds hidden costs

In order to figure out how much these items cost, I had to switch to the Order History tab. I then discovered that the domain name had an add-on charge, which leads us to:

Item 5: Search Engine Visibility V1 Renewal.
Search engine visibility? Talk about a sentence designed to make consumers think it’s a magic bullet (let me interrupt this programming to tell you that there ARE no magic bullets for SEO, and anyone that tells you otherwise is a liar. It takes a ton of time and effort and it never ends).

So what is this?

Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and external aspects of their website. Doing this increases the visibility of the website in search engines via the “natural,” or unpaid, search results.

– GoDaddy Search Engine Visibility FAQ

Ah yes, another tool. Because what every business owner has is time to consult hard-to-navigate GoDaddy tools to optimize their website. That same GoDaddy page also says: “Once refined, use Search Engine Visibility’s site submission options to submit your site, correct any submission issues, and track number of pages indexed by various search engines.”

OK, so it sounds to me like this tool is just a way to submit a sitemap to Google? You can do that for free (Google Search Console). I do it for every site as part of our post-launch checklist. And yet this “Search Engine Visibility” product:

  • Costs the same amount as a 2-year domain name renewal
  • Has an incredibly deceptive title that’s going to make small business owners think they magically have better SEO without doing anything
  • I have no idea if it’s included by default with the domain name renewal because the subscription page has no info on actual cost
  • Why isn’t this part of the “Search Engine Optimization – 1 Year” line item?

This is why I’m now saying that GoDaddy shouldn’t even be allowed to register your domain name. Use Namecheap. Or talk to us and we’ll do it all for you so you never have to worry about it.

Can you see why every web designer/developer will warn you about GoDaddy upselling?

This is not the first time I’ve seen this kind of thing, either. Here’s another screenshot from a different client (also from 2020).

Circled items are upsells. These are legitimate, but still extra charges on top of their hosting.

Again, Standard SSL could be had for free, backups are an upcharge and… security?

The page that comes up when I search “Website Security Essential” (which is like this whole separate per-month plan) says it includes SSL and one click restore from backup. Yet this client also has SSL and Website Backup listed here… ??? Is this one package that includes everything, or are you paying twice for a) backups from the Security package and b) standalone Website Backup 10GB? Did this site just need more space? What if you just subscribed to products in the wrong order?

Just browse their site and you can see how the way they list and describe their products is almost intentionally confusing. It’s not just the sales pages either; if you’ve ever tried to navigate the dashboard it’s terrible and buggy (I use software all day every day, and it took me 15+ minutes just to find the settings for the email alias).

Now, I understand that someone reading this might say, “OK, but what’s wrong with charging for website tools? It’s not their fault if customers don’t use them. After all, this person signed up for this stuff.”

That’s right, they did. More than likely because they were told they “needed” it because it was “important for SEO” or “a better deal to sign up for 15 years” or any other number of things. Every web host, – every business – upsells. It’s a strategy that makes sense if it’s a service your individual customer genuinely needs and you aren’t intentionally misleading people. This really feels like the latter, and it leads to my second point:

3. GoDaddy preys on their customers’ technical ignorance.

Small business owners know SEO is important, even if they don’t know how it works. So if they have a chance to buy something that sounds like it’s going to drop them on the front page of Google, why wouldn’t they? When I see something called “Search Engine Optimization – 1 Year,” why wouldn’t I assume that means GoDaddy is going to optimize my website for 1 year? And if I have no idea what’s involved in SEO, how would I know they’re not doing something?

Obviously we want consumers to do their due diligence, but in a world that’s increasingly technically complex, with more choices than ever before… this is just predatory. It makes me angry. It’s no different than a mechanic who adds a made-up charge to your bill because they know you don’t know any better. It’s unethical, and if you knew it was happening, you’d take your business elsewhere. But once you find out…

4. GoDaddy pushes customers into multi-year registrations

Well, you’ve already paid for 3 years, so guess you’ll just have to deal with it. They’re hoping at the end of those 3 years you forget before auto-renewal hits, because if you don’t notice within 30 days… sorry, no refunds. They’re taking advantage of the sunk-cost fallacy, which is when you don’t want to make a change because you’ve already invested so much time or money into something.

5. GoDaddy support is terrible.

You might already know this, but it’s fairly easy to outsource customer support to companies/services who will (I assume) read from a script or refer to a FAQ page to handle your website chat inquiries. I can often tell when I’m talking to one of these people, because they will have no comprehension of the actual topic. That’s what every GoDaddy chat felt like.

I’ve also made phone calls on behalf of clients in the past, and I remember one conversation where my client had said they told them to upgrade to a certain hosting plan because it was “faster.” When I repeated this to support, the guy I was speaking with scoffed at that and was like, they said what? Yeah, no, that’s not true. That’s been typical of my experience. Also see my above complaints after 3 chat sessions.

Now there are always exceptions, and there might be some web designers/developers who actually like GoDaddy, I guess? (I’ve never met any). I’d genuinely love to hear from them. But if you are a developer, you’d know when you’re being sold something you didn’t need, meaning your experience would be very different from the average small business owner.

Also, I’m not familiar with any of these products listed, and sure, they probably have genuinely useful features. There might even be people actively using them that love the options. I don’t have a problem with offering a tool – it’s about how it’s marketed (and to whom). I mean, when services or products are this convoluted, the conclusion I have to draw is that it’s intentional. It’s not any one technique that they’re using; it’s all of them taken together that paint a very sketchy picture.

I also feel like this is a great example of what happens when small business owners work with a massive company where you’re just another number in the system. There is no 1:1 relationship or personalized communication. They don’t know you, or your business, or your story. The importance of relationships with providers who really get your unique needs is why I’m such a proponent of entrepreneurship, consultants, and long-term, ongoing relationships with service providers. It can be so much better.

If you take nothing else from this, know that there are too many other good options for hosting to mess with one that toes the line. Don’t use GoDaddy.

Questions? Horror stories? Totally disagree with me? I’d love to hear all of it – leave a comment below.

Real advice real quick: if you have your domain name registered at GoDaddy, you’re probably fine as long as you make sure they aren’t adding any weird charges. If you want to leave, you can buy a domain transfer at Namecheap, unlock your domain at GoDaddy, verify and move it. Pretty straightforward. If you have hosting at GoDaddy, you’ll need to set up an account at another host, then migrate your site, which is bit more technical. We host all our website clients and can help with any of this if it’s intimidating.

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